The following COVID-19 updates are from the office of Shawn Terlson, President & CEO.

August 31, 2020

We are happy to report that public health is expected to lift the outbreak at Kensington Village long term care on September 1, and Vanguard supportive living on September 4. Both of these outbreaks involved staff only. All residents in each area were tested as a precaution and all swabs have returned negative to date. 

August 24, 2020

We are happy to report that the outbreak at Greenfield  has  been lifted. We ar every grateful for the support of out staff, residents, and families, as we worked quickly and diligently to contain the outbreak. The outbreak at Heritage Gardens independent condos has also been lifted and Heritage Market Grill re-opens today.

At Kensington Village Long Term Care, we have had 4 staff test positive. All long term care residents and staff have been tested. Outdoor visits are not permitted at this time, however we are still facilitating indoor visits where possible. At this time we do not believe any residents are COVID-19 positive, however any resident who may be symptomatic will be isolated as a precaution. 

At Vanguard Supportive Living, we have 2 staff test positive. All supportive living residents and staff have been tested, and all results so far have been negative. We are still waiting for some results. At this time we do not believe any residents are COVID-19 positive, however any resident who may be symptomatic will be isolated as a precaution. Independent living residents have not been tested; however they are urged to call 811 to arrange asymptomatic testing.

August 18, 2020

We have confirmed with public health that all remaining resident COVID-19 cases at Greenfield have now recovered. All staff cases have also recovered. We are working with public health now to determine when th e outbreak status will be lifted.

August 11, 2020

As of today, our Southside Manor site is officially off "investigation" and there were no COVID-19 positive swabs. At Kensington Village, all 9 individuals who were potentially exposed to the COVID-19 positive LPN have tested negative, and all asymptomatic swabs have also been negative. There have been no new cases at our Greenfield site.

August 10, 2020

We are happy to report that the one COVID-19 positive case at the independently owned Heritage Condos has been "Recovered". This means that public health will be removing the outbreak designation for the site around August 22.  There have been four COVID-19 positive residents at Greenfield that have recovered as well. We also received notification that an essential volunteer who was at Greenfield has tested positive for COVID-19.

August 5, 2020

We were notified late yesterday evening of a staff member at Kensington Village who has tested positive for COVID-19. This individual works in the DSL/DAL unit. Because all staff and residents are cohorted, we do not expect any impact to staff and residents outside of this unit. We are working with public health on contact tracing and will have more information as it becomes available.

UPDATE: We have confirmed that the individual did not work while symptomatic and has been off work since July 31. There were 2 staff and 9 residents that interacted with the individual on July 30 who will be on isolation pending COVID-19 test results. The individual was in mask and face shield while performing care. As a result, public health will not be declaring an outbreak at this time. However, as a precaution, all staff and residents of the DSL/DAL unit will be tested for COVID-19. No staff or residents are symptomatic at this time.

August 4, 2020

We have had no new COVID-19 cases at our Greenfield location. Our public disclosure has been updated to reflect a COVID-19 positive individual that was missed on our last public disclosure update. All other resident tests have returned negative. Our staff testing is complete and the results are so far all negative. We are working with public health to cross-reference all staff results. Any staff member or resident who is symptomatic is immediately put on isolation as a precaution.

All results for Eden House have been returned negative, and as a result the "Under Investigation" status by public  health will be lifted.

August 2, 2020

There have been no new COVID-19 cases for staff or residents. All of the resident and staff swabs that were administered at the independently owned Heritage Condos have been returned negative, and we expect the building to be lifted off of outbreak as early as August 15. We have also received all but 9 results from the testing administered as a precaution at Eden House and all are negative. We continue to receive the results from the testing at Southside Manor independent rental apartments and all are negative so far.

July 25, 2020

Thank you to everyone who took part in our visitation survey. Your feedback will be incorporated into our Safe Visitation Policies. 

We have completed all of the resident testing at Greenfield. We can confirm an additional 7 COVID-19 positive results. Our public disclosure has been updated accordingly. All symptomatic residents have been isolated, including those who are symptomatic but tested negative. Staff testing takes longer than resident testing and is ongoing. 

July 23, 2020

New Visitation Process

Thank you to all of our family members that completed our survey on the new visitation process. The survey will be open until tomorrow morning so if you have not had a chance to complete it yet please visit and make sure your voice is heard.

We will be launching the new visitation process next Wednesday, July  29. This will ensure we have enough time for meaningful consultation with our family stakeholders.

Greenfield COVID-19 Outbreak

We have confirmed an additional staff tested positive for COVID-19. We have swabbed all residents and are awaiting results. Sadly, we can also report that the resident who tested positive for COVID-19 passed away yesterday. Our public disclosure has been updated.

July 20, 2020

The survey to have your say in crafting a new visitor policy at all Shepherd’s Care Foundation sites is now open. Family members, please go to to have your say. Under the new order (available at, the operator is required to partner with families to determine how to  create a site-specific visitation policy that meets the needs of each site.

We have sadly confirmed a COVID-19 positive resident at our Greenfield facility. We are currently testing all staff and residents at the facility for COVID-19.

July 18, 2020

Today we were notified of a Health Care Aide working at our Greenfield facility that tested positive for COVID-19. They have not been at work since July 9. We have immediately placed Greenfield on our COVID-19 outbreak precautions, which you can review here:

In addition, we have taken the following steps:

  • Contract tracing is currently underway at the site;
  • Outbreak signage has been placed on the site entrances;
  • We are enacting our contingency staffing plan to ensure we have sufficient staff to continue delivering quality care to our residents;
  • Only designated essential visitors will be permitted - outdoor visits are suspended until further notice;
  • No group activities until further notice, only 1:1 activities.

We will have more information regarding resident testing in the coming days as we work with Public Health.

July 17, 2020

Updated Visitation Order
Based on feedback collected from her town halls, Dr. Hinshaw announced a new visitation Order 29-2020 yesterday. This Order does not come into effect yet and Shepherd’s Care will be sending out a survey to collect your thoughts on how we should implement the changes in the new Order. 

To ensure you receive the survey, please sign up for our newsletter at the bottom of our home page at

All sites at Stage 3
All of our sites are now at Stage 3 - please review the site specific relaunch strategy for your loved one’s site at to see what changes have been made. In many sites, we have scaled back temporary staff and are permitting more resident mobility. 

Volunteer Opportunity!
We are looking for volunteers to help facilitate Zoom calls with our residents! Please contact Judy Miller, Volunteer Coordinator, at for more information.

July 2, 2020

We have updated our FAQ sections now that almost all of our sites are on Stage 3. We are expecting to confirm with public health today that Kensington Village long term care outbreak status will be lifted, at which time we can begin facilitating outdoor visits. We will update once we know more.

June 29, 2020

Thank you again to all of our residents and families at Kensington Village who have helped eliminate COVID-19 at our facility. We know the last few months have been very difficult.

Online visits for Kensington Village residents (except long term care) are now available for scheduling on our website at  As Kensington Village independent rentals move into Stage 3, we have discontinued the weekly COVID-19 newsletter, with the last one being delivered today.

Now that the "Outbreak" status has been lifted at Kensington Village we are not restricting resident movement outside the buildings. However, we strongly recommend all residents continue to adhere to the guidelines from the Chief Medical Officer of Health (CMOH), which are to remain in your suite as much as possible, utilizing delivery services or loved ones to help with deliveries of groceries and medication. Dr. Hinshaw recommends only leaving for necessary appointments and to wear a mask continuously when not in your suite. Indoor visitors are still prohibited under the CMOH orders. If COVID-19 returns to the facility we will need to re-instate the lock down protocols so we are relying on our independent residents and their families to follow the CMOH guidelines to prevent COVID-19. We’ve seen with the recent outbreak in Calgary how quickly it can move through a congregate living site.

June 18, 2020

We are passing along information for registering for a Telephone Town Hall with Dr. Deena Hinshaw, Chief Medical Officer of Health, to discuss the next steps for Alberta’s Visitor Policy.

 As Alberta is entering into the next stage of the COVID-19 pandemic, please consider what matters most to you and what solutions you would propose to inform changes to the visitor policy for the summer months.

 Please consider what you would be willing to adjust or do differently to enable your desired type of visit.

 Register by clicking the link below for the session that works best with you and refer to the attachments in advance of the event to know what to expect.


  1. Telephone Town Hall Participant Information
  2. Backgrounder – Visitor Policy
  3. Telephone Survey Questions
  4. CMOH Order 14-2020: Current Visitor Policy

June 17, 2020

We are very happy to report that we currently have no active cases of COVID-19 at Kensington Village. We know this has been a very difficult time for the staff, residents, and family of our Kensington Village facility and all our facilities. The measures we put in place have been successful. While we currently have no active cases, the Kensington Village facility is still on Outbreak status and as such we still cannot have visitors. We will have more information in the coming days about when we will be in a position to facilitate visits at Kensington Village and how that process will work. Thank you again for your patience and understanding during this difficult time.

June 8, 2020

Shepherd’s Care Foundation is grateful to report our number of active COVID-19 cases at Kensington Village has fallen to just 2. These results have shown us that the measures we took in place were the right ones to contain the outbreak at Kensington Village and prevent an outbreak at our other sites. We appreciate that the last few weeks have been difficult on our residents and their families, and we are cautiously optimistic that the end of the outbreak is in sight. 

As part of the relaunch strategy, the weekly newsletters delivered to the independent residents of Southside Manor will be discontinued and included as part of the regular monthly newsletter. The final weekly COVID-19 newsletter was delivered today and all of our independent communications to the residents of Southside Manor are available here:

June 2, 2020

COVID-19 Posting Frequency

As the pandemic begins to slow down and we begin to execute our relaunch strategies, we will be posting only twice per week, on Tuesdays and Thursdays, unless there is an urgent communication. We will always ensure our public disclosure is current.

COVID-19 Testing

The Chief Medical Officer of Health has made COVID-19 testing available to all Albertans, whether symptomatic or not.

  • For our residents in long term care and designated supportive living, Shepherd’s Care staff will be asking each resident if they want to be tested. If they consent, our staff will administer the test right one site.
  • For residents in our independent living facilities, including the condos, if they want to get tested they can do this by calling 811 or going online to

Reminder: Relaunch Strategies

You can view our relaunch strategies online at These strategies are living documents and will change according to site conditions so please refer to them regularly. 

May 28, 2020

We have one new COVID-19 case at Shepherd’s Care long term care Kensington Village, as well as one independent resident that had previously been declared "Recovered" now test positive again. Our public disclosure has been updated.

The Relaunch Strategies are live and will be updated periodically. They can be accessed at Relaunch strategies for the condo buildings and for Vanguard Independent Rentals will be uploaded shortly. 

May 26, 2020

Relaunch Strategy

Our Relaunch Strategy by site has been posted here: Our number one priority remains the security and safety of our residents and staff, so the relaunch strategy by site is a living document and will change over time.

COVID-19 Update

We are happy to report we currently only have 4 active COVID-19 cases at Kensington Village. Our disclosure is current and can be located here: We understand there were some inaccurate numbers reported last week in the media and we have confirmed our disclosure is accurate with public health.

May 22, 2020

Today a resident who was previously deemed "Recovered" by public health has passed away, and was included with the COVID-19 death total. Our public disclosure has been updated. We are also aware of the discrepancy between our total case number and the one reported today, and we are actively working with public health to determine the cause.

Our relaunch strategy has been finalized and we will be making it public on Monday. The strategy will be site-specific, so please check back on Monday for more information.

Eden House has been lifted off outbreak status (not COVID-19 related) and is now able to schedule outdoor visits according to our Outdoor Visitation Policy (

May 19, 2020

Thank you to everyone who attended our Town Hall last Friday. If you were unable to attend, you can view the recording here:

We have confirmed two additional residents are recovered from COVID-19 and have updated our public disclosure accordingly. 

May 13, 2020

Shepherd’s Care Foundation will be hosting another Town Hall with President & CEO Shawn Terlson this Friday, May 15, at 7:00 PM for all families and residents of Shepherd’s Care Foundation. We will be updating you on our ongoing response to COVID-19 as well as presenting our relaunch strategy.

We will be recording the town halls so if you cannot join we will make the recording available to you.

Send in your questions!
Please email in your questions in advance to

Registration Link:

May 7, 2020

Mother’s Day -  Shepherd’s Care has added additional staff to ensure your Mother’s Day deliveries are processed quickly. Please allow some time for delivery and refrain from dropping off anything time sensitive like ice cream. 

  • Shepherd’s Care will be distributing a carnation and book mark to every mother at all our sites.  
  • Recreation, Pastoral Care, Hospitality Aides, and available staff will be on site, in their cohort areas, over the Mother’s Day weekend to ensure flowers and cards are delivered to the resident’s rooms
    1. Flowers should be dropped off at security at respective building.
    2. Meals and groceries may also be dropped off at security for independent living
  • Outdoor visits will be available to 1 designated essential visitor in designated areas except sites on outbreak. See below for details.

Outdoor visits - we have a dedicated page for our outdoor visitation policy, you can access it here: We may make updates to the policy as we assess how it goes, so please refer back to this page frequently. As of today, both Kensington Village and Millwoods Continuing Care Centre are not permitting outdoor visitations. 

COVID-19 Update - we have had no new cases and three more residents are confirmed "Recovered". Our public disclosure has been updated and you can access it here:

May 4, 2020

Shepherd’s Care is finalizing details on arrangements for outdoor, social distancing visits between residents and a Designated Essential Visitor, as mandated by the Chief Medical Officer of Health. The full details and process will be released on this page shortly – please watch this page for all the information you will need.

Here is an overview of how these visits will work:

  • The Designated Essential Visitor must be confirmed with the site manager prior to visits.
  • All visits must be pre-arranged and scheduled with reception.
  • Visits will take place outside only in the designated visitation areas so that social distance of 6 feet can be maintained at all times.
  • All Shepherd’s Care Foundation courtyards remain closed to all visitors/visits.
  • Residents who are symptomatic or on Additional Precautions may not visit.
  • Designated Essential Visitors must be wearing a mask at all times during the visit and may not attend if they are feeling unwell.
  • No visitations will be permitted at sites that are currently on outbreak, which includes Kensington Village.
  • If there is any physical contact or other violation of social distancing with your loved one, they will have to go into isolation for 14 days and your Designated Essential visitation privileges will be revoked.
  • The health and safety of our residents are our number 1 priority.

May 1, 2020

Further to our update from yesterday, our No Visitors Policy remains in effect.

Shepherd’s Care is working on a plan to facilitate social distancing visits outside. We will have more details available on our website early next week.

April 30, 2020

The responsibility of Shepherd’s Care Foundation is the health, safety, and protection of our vulnerable residents and staff.  With that in mind, Shepherd’s Care Foundation will be maintaining its policy of “No Visitors”, which includes offsite outdoor visitations.

We understand the desire for in-person visits and we share your concern over restrictions. However, this pandemic is not over and we firmly believe now is not the time for any restrictions to be loosened or lifted.

Using our own Kensington Site as an example, what began with an innocent visit between a resident and a COVID-19 positive relative who was not showing symptoms in early March has now lead to over 30 staff and residents with COVID-19, many who needed to be hospitalized and put in the ICU, and the tragic loss of 3 beautiful souls. In addition, we have had to put over 150 residents in 14-day isolation and on additional precautions.

That’s just one site, starting with one innocent visit. We cannot take the risk of this happening at any of our sites going forward.

Yesterday, we received confirmation that one of our staff  at Kensington who had no symptoms at all is COVID-19 positive. This is one of the things that makes this virus so deadly – you can be infecting others and not ever know you ever had it. Shepherd’s Care strongly advocated to get asymptomatic testing for all staff and residents at Kensington Village and finally received approval to start testing, which began on April 28.

To date, we have invested over $1,000,000 in measures to keep your loved ones safe. These include costs related to additional staffing, procurement of Personal Protective Equipment, and capital costs. Part of our investment is in technology through the purchase of additional iPads to facilitate virtual visits with your loved ones in care. We’ve hired almost 50 additional staff and continue to hire to help with care services and package and grocery deliveries.

This situation is frustrating for all of us, myself included. These are difficult and unprecedented times. My commitment to you remains the same; we will do everything in our power to keep your loved one safe. With your help and cooperation, we will get through this pandemic faster.

April 28, 2020

Our President & CEO, Shawn Terlson, has provided another video update on he COVID-19 pandemic and our response. You can view the video here: 

We have completed the COVID-19 test swabbing of all staff and residents at Kensington Village long term care, supportive living, and dementia. We will be completing the swabbing of our independent residents over the next few days. As a reminder, due to the volume of tests, we will only be calling if the result is positive. 

We have completed first round of phoning of our independent residents at Kensington Village and are now phoning independent resident at Millwoods Manor and Millwoods Gardens condos. These are courtesy calls to check in with our independent residents, make sure they are doing ok, and offering any help or resources that we can.

April 27, 2020

COVID-19 Testing at Kensington Village

We received confirmation late Friday from the Edmonton Zone Medical Officer of Health that we will be able to proceed with testing of all residents and staff at Kensington Village. We will be working with AHS over the coming days to sort out the logistics of the testing, however we can confirm the following:

  • Our first priority for testing will be staff and residents of long term care;
  • Due to the number of tests being administered, we will only contact the resident and their family in the event of a COVID-19 positive test result.

Masks for Independent Residents at Kensington Village

In order to continue to contain the COVID-19 outbreak at the senior’s rental apartments and independent condos at Kensington Village, we are mandating that masks be worn at all times when not in your suite (for laundry, collecting mail, and dropping off garbage). Over the next few days we will be supplying all Kensington Village independent residents with two reusable masks along with washing instructions.

April 24, 2020

Shepherd’s Care is heartbroken to announce the passing of one of our long term care residents with COVID-19. Our full statement is available here.

April 21, 2020

We continue to have no new COVID-19 cases at Kensington Village. As announced at our Town Hall last Friday, we have started a daily (Monday through Friday) newsletter for independent residents at Kensington Village. Copies of the daily newsletters can be found here:

We appreciate your patience as we work through the questions from the Town Halls. We will be updating our FAQ at with additional answers over the coming days.

April 20, 2020

Thank you to everyone who joined our town hall meetings last week with our President & CEO, Shawn Terlson, about our ongoing response to  COVID-19. We will be responding to any email questions that were not addressed in the coming days. We appreciate your patience.

The links to the recordings for the sessions are below:

Thursday, April 16 Town Hall (Long Term Care & Supportive Living Care)

Friday, April 17 Town Hall (Senior’s Rental Apartments & Independently Owned Condominiums)

April 15, 2020

Registration for our Town Hall meetings with the CEO is now open!

Send in your questions!
Please email in your questions in advance to

Thursday, April 16 7:00 PM - Long term Care and Supportive Living
Registration Link:

  • Kensington: Designated Supportive Living, Dementia, Continuing Care
  • Barrhead
  • Greenfield
  • Eden House
  • Millwoods: Continuing Care, Designated Assisted Living
  • Vanguard

Friday, April 17 7:00 PM - Independent Condos and Senior’s Apartment Rentals
Registration Link:

  • Millwoods Gardens Condos, Millwoods Manor Rentals
  • Southside Manor Rentals
  • Heritage Gardens Condos
  • Kensington: Shepherd’s Place Condos and Bungalows, Shepherd’s Manor Apartments, Shepherd’s Inn Apartments, Lodge at Kensington Village Rentals

April 14, 2020

As of today, we have had 16 confirmed resident COVID-19 positive cases at Kensington Village, with 15 of those in the senior’s rental apartments and independently owned condos, and 1 in supportive living. Sadly, we have also had 2 residents with COVID-19 pass away. Our statement on this latest news is available  here. We also have 4 confirmed staff cases and 2 confirmed AHS case worker cases at Kensington Village. Our long term care units and our other facilities remain COVID-19 free. Maintaining this is of greatest importance as our senior’s health and safety is our only priority.

We welcome the increased measures announced by Dr. Hinshaw over the weekend, which are mandatory masks for all sites effective April 15, and a move to single site workers effective April 23. We have been planning internally in advance of this announcement for both of these measures. We have consistently exceeded Alberta Health Services’ minimum recommendations, and we are doing so again by mandating our staff wear face shields as well as masks. We are working with the government to ensure that we have a consistent supply of Personal Protective Equipment (PPE).

We have received a number of inquiries about having residents tested for COVID-19. The public health protocol is that only individuals who are symptomatic are tested, and we have to follow that protocol. Medically, it does not make sense to test individuals who are not showing symptoms, as the tests are in limited supply and the results may not be accurate. If your loved one is not showing any symptoms and you still believe they should be tested, please call 811 to discuss your concerns with public health.

We have appreciated the number of questions that have already come in for our town halls later this week, please keep them coming.

April 10, 2020

Shepherd’s Care is heartbroken to announce the passing today of one of the residents with COVID-19 from the senior’s rental apartments at Kensington Village . Our full statement is available here.

April 9, 2020

Shepherd’s Care Foundation has learned of 1 new COVID-19 positive case in the senior’s rental apartments. This makes a total of 18 cases - 6 staff and 12 residents. Of the 12 residents, 11 are in senior’s rental apartments and independently owned condos, and one is in supportive living. The new individual has been in isolation since April 3.

We will be hosting two telephone town halls next week to give our families the opportunity to ask questions of our President & CEO, Shawn Terlson.  The first night is for families of residents in our long term care and supportive living, and the second night is for families of residents in independent condos and senior’s rental apartments. See below for which night applies to you. Stay tuned for further information on how to join. We are asking for questions in advance so we can answer as many as possible, please send them in to

Thursday, April 16 7:00 PM - Long term Care and Supportive Living

  • Kensington: Designated Supportive Living, Dementia, Continuing Care
  • Barrhead
  • Greenfield
  • Eden House
  • Millwoods: Continuing Care, Designated Assisted Living
  • Vanguard

Friday, April 17 7:00 PM - Independent Condos and Senior’s Apartment Rentals

  • Millwoods Gardens Condos, Millwoods Manor Rentals
  • Southside Manor Rentals
  • Heritage Gardens Condos
  • Kensington: Shepherd’s Place Condos and Bungalows, Shepherd’s Manor Apartments, Shepherd’s Inn Apartments, Lodge at Kensington Village Rentals

April 7, 2020

Shepherd’s Care Foundation has received confirmation of three additional COVID-19 positive cases in the senior’s rental apartments attached to Kensington Village care home.  As of this writing we do not have any COVID-19 positive cases in our long term care and supportive care  areas of the Village. This brings the total confirmed cases up to 11 residents in the seniors rental apartments and condos.

 We also are aware of four staff members in home care services that were in contact with individuals in the independent rental apartments, and two Alberta Health Services case managers who have tested positive for COVID-19 . Our ongoing disclosure will always be updated immediately on our FAQ page at

With our move yesterday to isolate all residents at Kensington Village, and with staff at that facility mandated to wear personal protective equipment at all times, we expect the incidence of new cases to decrease.

Like most health care providers, we are always looking for additional supplies of personal protective equipment. We are in need of masks, face shields, and gowns. If you or anyone you know has access to these items, we would be extremely grateful for a donation. Every little bit helps. As a charitable organization, we will issue a tax receipt for your donation.

April 6, 2020

Shepherd’s Care Foundation has received confirmation of two additional COVID-19 positive cases in the senior’s rental apartments at Kensington Village. This brings the total confirmed cases up to 8 residents and 1 staff member who was providing home care to renters. We are also aware of two other staff and one Alberta Health Services case manager who have tested positive. 

We know that the best way to slow down he virus is to reduce contact. As a result, we have made the decision to instruct all residents at Kensington Village to self-isolate for at least the next 14 days. A letter went out to all residents today; families can read the letter here. Residents who are not under quarantine are still permitted to use the laundry, grocery, and mail facilities, and are strongly encouraged to wash their hands vigorously before and after. We have increased cleaning in high-touch areas using 1-minute kill products.

During this time, we will not be permitting any external visitors to our Kensington Site. Deliveries of food, medication, and personal items will be accepted at the main doors and delivered by our staff. Any residents who have any questions are asked to please call 780-447-3840. Our food service partner will still be delivering meals and may be able to help with groceries; they can be reached at 780-733-3308.

Any residents who are experiencing symptoms are instructed to call 811 and also to let us know at 780-447-3840.

If you have any further questions, please consult our FAQ for independent rentals here or email us at

We understand this is a difficult time for everyone, and we appreciate your prayers. In these difficult times we are uplifted by the words found in Isaiah 41:10 “So do not fear, for I am with you; do not be dismayed, for I am your God. I will strengthen you and help you; I will uphold you with my righteous right hand.”

April 4, 2020

Our swift and decisive actions to contain the spread of COIVD-19 have been noticed by the media. CBC did a detailed interview with us and their story highlights what we have done and continue to do to keep our residents and staff safe. You can read the article here.

Over the past few days we have increased screening at our independent senior’s rental buildings and reduced visitors. We are also working with the condo boards at our independent senior’s condo buildings to ensure they are enforcing public health guidelines to stop the spread of COVID-19. In our care facilities, we have invested in increased cleaning using 1-minute kill products in all high-touch areas and continue to enforce our no visitors policy.

Late yesterday, we received notification of two additional COVID-19 positive cases at our Kensington Village facility, both in senior’s rental apartments. One of the individuals has been in isolation since March 16 and was connected to our first case. The second was a new arrival who moved in on March 20. We subsequently suspended all new move-ins on March 27, so this potential weak link in our defence system has been closed. Our increased screening with temperature check discovered a health care aide of ours who presented with a fever on April 1, and was subsequently sent into isolation. We received news late yesterday that this individual has also tested positive for COVID-19.

Our President & CEO, Shawn Terlson, explains these new cases in detail and our response to them:

March 31, 2020

Yesterday, in the AHS update it was incorrectly reported that there were two additional cases at Kensington Village for a total of 6. We have confirmed with AHS that this was not correct, at this time there are no additional confirmed cases in any Shepherd’s Care sites beyond the 4 cases already disclosed. 

March 27, 2020

Our President & CEO, Shawn Terlson, has a video message for all of our residents, families, staff, and stakeholders to address the increased measures we are taking to protect our staff and residents.

March 25, 2020

Our President & CEO, Shawn Terlson, has a video message for all of our residents, families, staff, and stakeholders.

March 23, 2020

 As everyone is aware, Shepherd’s Care is closely monitoring and reviewing updates regarding the COVID-19 situation in the province and as it affects us at Shepherd’s Care Foundation. COVID-19 can cause serious respiratory illness. Because it is a new virus with no treatment or immunity in people, it is critical for people with symptoms to stay home and away from others to keep it from spreading.

 We were notified today of a resident in our independent living who tested positive for COVID-19. While this is not welcome news, this is not unexpected with the current pandemic. My team and I have been preparing for this possibility for weeks and we have acted swiftly to contain it.

 Shepherd’s Care Foundation, with the support of Alberta Health Services Public Health has placed the entire Kensington Campus of Care on Respiratory Outbreak protocol.  Our priority and concern is for the well being of our residents and staff. We are confident that the measures being put in place support the well being of all.

 Effective immediately:

  • Kensington Village Wellness, Long Term Care, Designated Supportive Living, and independent living are closed to all visitors.
  • We have taken additional measures to prevent gatherings of more than 10 people, including closing our staff break rooms.
  • Our restaurants at Kensington and Heritage Gardens are closed, except to residents for delivery service.
  • We have implemented further restrictions on visitors to our independent living residents, and restricted movement between buildings on our campuses.

March 21, 2020

 We have implemented the order from Dr. Hinshaw, Medical Officer of Health, with respect to enhanced security measures for long-term care. These include the following new policies:

  • Visitors are now restricted one essential visitor designated by the resident or guardian;
  • Essential visitors must undergo and pass health screening;
  • All facilities are required to have security or staff placed at entrances for visitor screening.

 You can read the order in full here.

 If you have any questions about this new policy, please email us at In addition to these, we have implemented the following additional measures:

  •  Our FAQ is live – please visit as this will have the most current information on our response to COVID-19.
  • Hairdressing services have been suspended for two weeks, at which point we will reassess.
  • All events have been cancelled and we have implemented multiple seatings in our dining rooms to ensure social distancing.
  • We are reaching out to all our families to ensure we have up to date contact information for ongoing communications and updates.
  • Our Treats n’ Treasures Thrift Store will be closed indefinitely.

March 18, 2020

We continue to monitor the developing situation with COVID-19 to ensure the safety of our residents, staff, and volunteers. We will also be proactively reaching out to families to ensure we have your most current contact information and let you know about our website updates on COVID-19.

  • Staffing levels are being monitored carefully and we have implemented a number of directives to ensure we have contingency plans in place to manage capacity. These include reaching out to contract and recently retired employees.
  • We have added a dedicated centralized webpage for COVID-19 information and we will be adding an FAQ tomorrow.
  • Following the advice of Dr. Hinshaw, staff that are able to work from home will do so.
  • Protocol is in place to immediately swab and test any residents and staff that display respiratory symptoms.

March 17, 2020 Update:


At Shepherd’s Care Foundation, the health and safety of our residents, staff and stakeholders is our top priority. We are holding ourselves accountable to continue providing quality care and quality accommodations to our beloved residents during this pandemic crisis. Our Emergency Operations Centre and Site Incident Command team continue to meet each day to collect and disseminate information.

Alberta Updates

  • The State of Emergency announced by the Premier yesterday provides additional flexibility for health employers like Shepherd’s Care to ensure we can continue to deliver care during this pandemic.
  • The Ministry of Health has released guidelines on “essential visitors” to facilities like ours, which includes those providing care and companionship for the well being of residents including end of life care. The Visitor Procedures announced on March 16 remain in effect.
  • Gatherings of people are to be limited to 10 people or under, and where possible everyone is encouraged to continue to self-isolate and practice 2 metre social distancing.

Resident Care

  • We are ensuring that all residents have access to Skype or Facetime to communicate with families and friends who are unable to visit at this time.  All our staff have iPads and computers available that they can utilize to assist residents.
  • Shepherd’s Care has restricted non-essential visits at all our facilities and enforces this by having all entrances locked 24/7. Our reception and frontline clinical staff are screening all visitors including contractors for respiratory symptoms.
  • Alberta Health Services is finalizing processes and guidance to enable on-site testing for clients/residents in Long Term Care, Designated Supportive Living and Home Care settings. All testing will be done outside of acute care hospitals unless absolutely necessary.
  • Our staff have been proactive in communicating risks including return from international travel, respiratory symptoms, and any potential exposure.
  • We are monitoring information on our workforce and tracking number of staff who are self isolating/quarantined and who have respiratory symptoms. 
  • Personal Protective Equipment is being stocked and sourced to ensure sufficient supply at all of our sites.


  • Rehab, recreation and pastoral programming will continue at all sites with limitations on group size to 10 or less.
  • Hairdressing services will continue with restrictions to number of residents based on maintaining 2 metre distance and non-residents prohibited.
  • Admissions to all sites continuing.

Stay up to Date

Our Strategic Leadership Team is monitoring this worldwide situation on a daily basis. We will continue to keep you updated as new information becomes available. For immediate updates pertaining to Shepherd’s Care operations, follow us on  Facebook and Twitter.


Read our Blog Post:  8 Ways to Help Seniors and Vulnerable Populations 

Learn more about the current COVID-19 situation in Alberta.

Coronavirus Awareness Resources for Canadians


March 16, 2020:

At Shepherd’s Care Foundation, the health and safety of our residents, staff and stakeholders is our top priority. We are holding ourselves accountable to continue providing quality care and quality accommodations to our beloved residents during this pandemic crisis. As such, the following precautions are currently in place:

Visitor Procedures

  • Only  visitors, contractors, volunteers and staff with essential business at our facilities will be able to enter our sites.
  • Upon entering, individuals will be screened for illness and must complete a disclosure form.
  • All staff, volunteers and contractors who have recently traveled outside of Canada are asked to self-quarantine for 14-days and are not to visit at any of our sites.
  • Anyone who presents signs of illness at our sites will be sent home.
  • If you are visiting a family member in palliative care, you will be asked to wear personal protective equipment (PPE).  Please consult with the charge nurse prior to visiting.
  • Anyone who does enter our sites is urged to join us in practicing heightened hand hygiene, cover coughs and sneezes, and disinfect any used surfaces. Hand sanitizer stations are located throughout our facilities.
  • All public dining rooms (Heritage Market Grill, Kensington Village Dining Room, Vanguard Dining Room) will be closed to the public. Only staff and on-site residents who are not showing signs of illness are permitted.
  • Corporate and administrative staff are limiting their direct contact with our residents. Staff may work between sites unless an outbreak is confirmed in our facilities.

Resident Care

  • Resident programming, with the exception of church services,  continues at this time. Group activities will be restricted to less than ten residents.
  • External outings are cancelled.
  • There will be more information about resident programming at our campuses in the coming days.
  • We are informing and educating staff on best practices for health and safety, including hygiene, cleaning procedures and personal protective equipment
  • Our partner, Aramark, is dedicated to the safety and well-being of their employees, and our residents,  and so they have instructed their staff to increase cleaning and sanitization on all touch-points using approved disinfectants, and to maintain sufficient supplies of cleaning, sanitization and PPE.


  • Church services have been cancelled. More information to come.
  • Shepherd’s Care Foundation has cancelled or postponed large gatherings, group meetings and non-essential meetings. This includes our Executive Networking Luncheon, Volunteer Appreciation and 50th Anniversary Gala.
  • Our Mission Effectiveness Department is working with our preferred venues to secure new 2020 dates for Volunteer Appreciation and the Gala.

Stay up to Date

Our Strategic Leadership Team is monitoring this worldwide situation on a daily basis. We will continue to keep you updated as new information becomes available. For immediate updates pertaining to Shepherd’s Care operations, follow us on  Facebook and Twitter.


Read our Blog Post:  8 Ways to Help Seniors and Vulnerable Populations 

Learn more about the current COVID-19 situation in Alberta.

Coronavirus Awareness Resources for Canadians