FAQ for Shepherd’s Care Senior’s Rentals and Condos FAQ

Last Updated: July 2, 2020

This FAQ will be updated continuously with the most current information and Shepherd’s Care policies and protocols as the COVID-19 pandemic evolves. Please refer back to this page frequently.

Independent Housing (Rentals and Condos)

Independent Housing (Rentals and Condos)

Do I need to sanitize my groceries?

Every external contact point, including groceries, is a potential entry for COVID-19. It is strongly recommended that you sanitize groceries when they come into your suite and wash your hands after each contact point. An excellent resource on how to do this is here: https://thewirecutter.com/blog/should-you-sanitize-groceries/.

What about laundry?

You can still continue to do laundry in the building, although we recommend minimizing your trips. We have increased our sanitization in high-touch areas like the laundry facilities using 1-minute kill products.

This does not apply if you are under quarantine as a result of a potential exposure to COVID-19. For those residents, we ask that you call 780-447-3840 for assistance.

How are deliveries being handled?

For sites not on outbreak, resident families may deliver items to residents in the senior’s rental apartments. Residents may meet family members at the front door to their building or family members may deliver to the resident door. However, indoor visits are still prohibited under the Chief Medical Officer of Health’s orders, so these are not a time for a visit. 

Family members entering the building must complete the self-assessment at the screening table and both residents and family members must wear masks at all times.

For condo buildings, please reach out to the condo association for their policy.

Are you allowing new residents to move in during the pandemic?

 We have suspended all new move-ins into our independent living apartments indefinitely for the duration of the pandemic. We do not have authority to suspend move-ins for our condo properties however we strongly recommend that condo residents refrain from moving during the pandemic.

Our care facilities (long term care, supportive living) are regulated by the provincial government and we are bound by our Master Service Agreement to continue to intake residents into our long term care and designated supportive living sites. All new intake residents are required to self-isolate for 14 days upon arrival and any personal items coming into the facility will be sanitized.

UPDATE: All mew move-ins into Kensington Village long term care and supportive living have been suspended during the pandemic.

How will my garbage be handled?

For residents in buildings with garbage chutes, please continue to take your garbage to the chute as normal and wear your mask at all times. We have increased sanitization in high-touch areas like the garbage chutes using 1-minute kill products. Once you return to your suite, immediately wash  your hands.

This does not apply if you are under quarantine as a result of a potential exposure to COVID-19. For those residents, we ask that you call the main desk at your facility for assistance.

How will meals be handled?

We have re-opened the dining rooms across our facilities with increased sittings to facilitate social distancing in the dining rooms. Any resident on isolation with COVID-19 symptoms will have meal service at no charge.

My relative needs care services.

For sites not on outbreak, resident families may deliver items to residents in the senior’s rental apartments. Residents may meet family members at the front door to their building or family members may deliver to the resident door. However, indoor visits are still prohibited under the Chief Medical Officer of Health’s orders, so these are not a time for a visit. 

Family members entering the building must complete the self-assessment at the screening table and both residents and family members must wear masks at all times.

Can someone check on my loved one?

If your loved one lives in independent housing (senior’s rentals or condos), we can perform a welfare check only if they are receiving funded home care services through us. In that case, please call the main number for the facility they are living at to arrange one.

If your loved one is not receiving any home care services administered by Shepherd’s Care, please call 911 to ask for a welfare check.