Volunteer Coordinator – Permanent Part Time – Kensington Village Campus

Status: Closed

Department: Mission Effectiveness

Type: Part-Time

Closing Date: December 24, 2021

Locations: Kensington Village

At Shepherd’s Care Foundation (SCF), as a faith-based not-for-profit, person-centered care is the foundation for all we do in providing care and other human services.  All persons are to be treated with dignity and respect in every interaction.  Working for SCF requires the highest standards of personal behavior and ethics, and it is an on-going condition of employment that employees comply with the Behaviour Standards.


Permanent Part Time – FTE 0.50 – 38.75 hours biweekly – Kensington Village Campus

In accordance with the Shepherd’s Care Foundation philosophy and mission statement, the Volunteer Coordinator reports to the Vice President of Mission Effectiveness. The Volunteer Coordinator position will enhance resident programs through the services of community volunteers. There is extensive involvement with managers, residents, family members and visitors. The goal is to ensure that SCF is always staffed with the best most reliable volunteers who are correctly utilized for the fulfillment of the mission.


  • Responsible for ongoing recruitment, interviewing, screening, orientation, developing assignments and education for volunteers, as well as dismissal;
  • Receives requests for volunteer services from the departments and matches voluntary services to the needs;
  • Maintains open communication and ongoing informal evaluation with the volunteers and their assigned department;
  • Provides ongoing encouragement, support, recognition, guidance and direction to volunteers and user departments for mutual effectiveness;
  • Arranges and hosts volunteer recognition, both formal and informal;
  • Maintains membership and active participation in relevant organizations, networking with colleagues;
  • Participates in Mission Effectiveness team and other departments as required;
  • Maintains role of liaison and public relations with sponsoring churches, as well as other community churches and organizations;
  • Keeps informed of current trends and issues in the field of volunteerism through personal and professional education and development opportunities, providing input to administration;
  • Provides input to volunteer budget;
  • Sources and recruits’ volunteers through various techniques (databases, e-mail, social media etc.);
  • Keeps detailed records of volunteers’ information, assignments and volunteer hours;
  • Able to travel to multiple sites and be available at site level;
  • Demonstrates and communicates a strong commitment to the mission, values and beliefs of the Shepherd’s Care Foundation, carrying out all responsibilities in courtesy, caring and respect for residents, families, visitors, medical staff, co-workers, supervisors, and other members of the team;
  • Knows to assess work needs, prioritize and adapt to changing routines;
  • Applies excellent observation skills, determines urgency or reportable incidents;
  • Demonstrates excellent teaching skills with volunteers, family members and staff;
  • Provides leadership in a collaborating, empowering and constructive manner;
  • Generate memos, emails and monthly reports; and
  • Perform other related duties as assigned.


  • High school diploma supplemented by secretarial, word processing and computer application training is essential.
  • Proficient in MS Office (MS Word, Excel, PowerPoint, etc.)
  • Working knowledge of office equipment printers, laminators, photocopier, and scanner.
  • Formal training in Volunteer Management and/or equivalent education and /or experience an asset.
  • Three years’ experience as a Volunteer Coordinator or other positions that have involved customer service are an asset.
  • Experience in using a Volunteer software program is an asset (Better Impact, Volunteer Reporter).
  • Experience working in geriatrics is an asset.


  • Possesses tact, sound judgment and the ability to relate well with people, especially the elderly;
  • Attention to detail and problem solving skills; and
  • Excellent time management skills and ability to prioritize work.

This description indicates representative responsibilities and specifications of the classification only and does not detail all responsibilities and specifications of the position.  The incumbent may perform other duties as assigned, duties not specified in this document.

Shepherd’s Care Foundation is “Living Life in a Caring, Christian Environment”