Vice President of Care and Quality (Long Term Care & Supportive Living)

Status: Open | Site: Edmonton Region - Edmonton, AB | Department: NursingCare/Nursing Services & Strategic Leadership Team | Closing Date: Oct 11, 2018


Do you love working with seniors?  Are you a strategic thinker who places high value in providing leadership excellence? Are you looking for your next growth opportunity working for a leader in seniors’ care?  If you are, we would like to talk to you about our need to add a member to our Strategic Leadership Team for our expanding operations.  At Shepherd’s Care Foundation (SCF) person-centered care is the foundation for all we do in providing care and other human services.  All persons are to be treated with dignity and respect in each and every interaction.  Working for SCF requires the highest standards of personal behavior and ethics, and it is an on-going condition of employment that the Code of Conduct and Behaviour Standards.


 Reporting to the CEO, and as a member of the Strategic Leadership Team, the Vice President of Quality and Care provides overall corporate leadership and direction in the provision of  resident care services within the Mission, Vision and Values of Shepherd’s Care Foundation and standards of professional nursing practice. The Vice President of Quality and Care ensures compliance with health service standards, employment and safety-related statutes, legislation, codes and regulations. Supporting residents in an environment that promotes a state of wellness and independence and person-centered care, the Vice President is committed to continuous quality improvement. 


 Incorporating Corporate Policy and Strategic Direction

  • Develops strategic direction, position and portfolio  accountabilities, directs, coordinates, monitors the Program Managers and the work activities and resources of care services to achieve overall corporate plans, accountabilities and objectives;
  • Directs and leads in the development of plans, objectives and strategies for care services which are aligned with overall organizational strategic directions.  Evaluates the performance of the department through agreed upon objectives and measures;
  • Participates in the preparation of the portfolios resident care budget and monitors and administers the approved resident care service budget 
  • As a member of the Strategic Leadership Team, assumes leadership role in development and management of corporate functions and corporate projects as assigned. 
  • Develops, recommends, implements and coordinates clinical  care services  policies, procedures and programs in collaboration with appropriate managers, supervisors, physicians, interdisciplinary team and other stakeholders;
  • Plans, develops, implements, and evaluates care services in accordance with evidence-based practices;
  • Ensures consistency in programs and practices in resident care services;
  • Oversees the Investigations and reviews critical incidents  utilizing the “root cause analysis process ” to ensure corrective action is implemented and information is used to inform and improve processes;
  • Ensures  resident care services comply with the continuing care health service standards, accommodation standards, relevant legislation and regulations, accreditation standards and health authority requirements;
  • Promotes the concerns resolution process. Responds, investigates and reviews concerns and complaints from residents, families and staff in accordance with the concern resolution process;
  • Participates in union negotiations.  Maintains collective agreement compliance. Ensures managers/supervisors maintain effective ongoing working relationships with unions;
  • Ensures he/she is apprised of all unusual incidents, near misses, complaints or reports of safety concerns;
  • Represents and participates in corporate, site and external committees and professional committees as appropriate;
  • Develops and maintains contacts in the healthcare and relevant industry community;
  • Plans, develops, implements, coordinates and recommends related performance measurement to achieve continuous quality improvement.  Analyzes available data for  planning/monitoring purposes and a variety of external accountabilities;
  • Actively supports, promotes and implements the mission, vision, values and strategic directions of the Foundation


  • Promotes a “Just Culture” environment. Directs, coaches and advises managers in developing remedial strategies to deal with employees’ performance and disciplinary problems or other human resource issues;
  • Ensures manager/supervisors are knowledgeable and responsible for the assignment of resident care to  regulated and non-regulated care providers;
  • Ensures managers/supervisors understand their roles and responsibilities in relation to the human resource functions of recruitment, transfer, performance management, discipline and termination in cooperation with Director of Human Resources;
  • Monitors  programs, procedures and controls to minimize preventable absenteeism and reduce Workers’ Compensation costs;
  • Promotes a safe work environment for residents, family members, co-workers and self.  Reports unsafe conditions within the living and working environment.  The Vice President takes required action to decrease the risk of injury immediately and/or notify the Administrator of the concern.  Ensures investigation and follow up in
  • Maintains an ongoing program of personal learning in order to maintain own competence.  Seeks to benefit from opportunities for professional development and continuing education;
  • Promotes educational opportunities, mentorship and leadership development for managers in their roles as leaders and coaches to staff;
  • Provides direction and leadership to staff.  Acts as a mentor and coach to staff;   



  •  Registered Nurse, Masters Degree preferred with Gerontology Certificate an asset.
  • Experience and education will be looked at to assess candidate overall strengths and qualifications for fulfilling role responsibilities and accountabilities.
  • Current membership in good standing with CARNA.
  • A minimum of 5 years of progressively responsible work experience at management level in long term care.
  • Demonstrated skills in leadership, performance management, resource management, project planning, concern resolution process and customer service.


  • Sound knowledge of legislative and regulatory governance in relation to geriatrics, senior health, continuing care and employee/labour relations.
  • Awareness of accident and injury prevention, hazard identification and control; adherence to safe work practices and procedures is essential in this position.
  • Demonstrated knowledge of and ability to interpret applicable legislation and related regulations, codes, and standards relating to senior’s care and senior’s housing issues.


  •  Strong organizational, teamwork, computer and presentation skills are required in this position.
  • Strong communicator with the ability to drive successful outcomes in the face of competing interests and priorities.
  • Ability to visualize and analyze problems, and find solutions that are compatible with the values of the organization.
  • Ability to select a course of action and consider appropriate variables and possible risks.
  • Demonstrated knowledge and commitment to person-centered care.
  • Demonstrated commitment to the mission, vision and values of the Shepherd’s Care Foundation is essential in this position.
  • Ability to navigate through complex and ambiguous organizational dynamics; act as a facilitator, consensus builder and collaborator, and to work effectively across various disciplines with a broad range of people to create desired outcomes.
  • Ability to develop and maintain positive working relationships with residents, families, employees, vendors, contractors and stakeholders.
  • Ability to work efficiently under pressure.
  • Ability to work independently, take initiative and willingly accept responsibility.
  • Intermediate working knowledge of Microsoft Office applications.
  • Valid Driver’s License as travel necessary between SCF sites and committee involvement.

This description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent ALL responsibilities and specifications of the position.  The incumbent may perform other duties as assigned, which are not specified in this description.

The successful applicant will be required to obtain a Vulnerable Sector check with the City of Edmonton Police detachment and provide proof of license.

Submit resume online via this posting.  Apply by completing application and uploading cover letter/resume.   Vulnerable Sector Check must be completed prior to start date.  We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.

 Shepherd’s Care Foundation is "Dedicated to the Celebration of Life in a Caring, Christian Environment"