RN - Program Manager

Status: Open | Site: Heritage - Edmonton, AB | Department: Nursing | Closing Date: Aug 31, 2018

Do you love working with seniors?  Are you a health care professional looking for your next growth opportunity working for a leader in seniors care?  If you are, we would like to talk to you about our need for health professionals to join our expanding operations.  At Shepherd’s Care Foundation (SCF) person-centered care is the foundation for all we do in providing care and other human services.  All persons are to be treated with dignity and respect in each and every interaction.  Working for SCF requires the highest standards of personal behavior and ethics, and it is an on-going condition of employment that the Code of Conduct and Behaviour Standards

Program Managers are a Registered Nurse responsible for the smooth day-to-day operations and administration of he program and supervision of direct care staff.  Current CARNA registration, or health professional with current registration in the respective college; experience in geriatric care preferred. 


 The PM provides overall leadership, coordination and direction in the clinical care of the residents within the Mission, Vision and Values of Shepherd’s Care Foundation and standards of professional nursing practice. The PM is responsible for planning, developing, implementing, evaluating, and carrying out nursing care services. Ensures compliance with continuing care health service standards, employment and safety-related statutes, legislation, codes and regulations and SCF policies. The PM provides support, advocacy, and choice to Residents and their families to ensure the highest quality of person centered care achievable within the Mission, Vision and Values and Behavior Standards of Shepherd’s Care Foundation and standards of professional nursing practice. Demonstrates ongoing competence utilizing knowledge, skill, judgment and evidence based practice in caring for the older adult and is committed to continuous quality improvement.


  • Coordinates and monitors the work activities and resources of assigned care services to achieve quality resident care and overall corporate plans and objectives;
  • Utilizes critical thinking, problem solving and decision making skills to provide competent, person centered care.
  • Participates in the development of plans, objectives and strategies for care services which are aligned with overall organizational strategic directions. Evaluates the performance of the care services through agreed upon objectives and measures;
  • Develops, recommends, implements and coordinates clinical care services and operational policies, procedures and programs in collaboration with appropriate team members, physicians, interdisciplinary team and other stakeholders;
  • Plans, develops, implements, and evaluates clinical care services in accordance with evidence-based practices;
  • Ensures consistency in programs and practices in resident care services;
  • Ensures that the resident care team complies with the organizational policies and procedures, continuing care health service standards, accommodation standards, relevant legislation and regulations, accreditation standards and regional health authority requirements;
  • Responds, investigates and reviews concerns and complaints from residents, families and staff in accordance with the concern resolution process;
  • Investigates and reviews all unusual incidents, critical incidents and medication incidents utilizing the “root cause analysis process ” to ensure corrective action is implemented;
  • Promotes a “Just Culture” environment by utilizing remedial strategies to deal with employees’ performance and disciplinary problems or other human resource issues;
  • Demonstrates knowledge and understanding in the delegation of direct resident care to regulated and non-regulated care providers;
  • Responsible for the human resource functions of recruitment, transfer, performance management, discipline and termination in consultation with the Director of Care and Human Resources;
  • Maintains collective agreement compliance and  effective ongoing working relationships with unions;
  • Monitors employee sick time, preventable absenteeism and Workers’ Compensation utilization to ensure effective use of resources;
  • Participates in annual department budget preparation and ensures cost-effective use of resources;
  • Promotes a safe work environment for residents, family members, co-workers and self. Reports unsafe conditions within the living and working environment. Takes required action to decrease the risk of injury immediately and/or notify the DOC of the concern. Ensures investigation and follow up in respect to any unusual incidents, near misses, complaints or reports of safety concerns;
  • Represents and participates in corporate, site and external committees and professional committees as appropriate;
  • Participates in performance measurement to achieve continuous quality improvement. Analyzes available data for planning/monitoring purposes;
  • Maintains an ongoing program of personal learning in order to maintain own competence. Seeks to benefit from opportunities for professional development and continuing education;
  • Promotes educational opportunities, mentorship and leadership development for the staff;
  • Acts as a mentor and coach to staff;  
  • Actively demonstrates, supports, promotes and implements the mission, vision, values, behavior standards and strategic directions of the Foundation.


Minimum Recruitment Standards

  • Registered Nurse, BSCN and Gerontology Certificate preferred.
  • Current membership in good standing with CARNA.
  • A minimum of 2 years of progressively responsible work experience at a supervisory or management level in long term care or related field.
  • Demonstrated skills in leadership, communication, teamwork, performance management, concern resolution process and customer service.
  • Strong organizational, computer and presentation skills are required in this position.
  • Awareness of accident and injury prevention, hazard identification and control; adherence to safe work practices and procedures is essential in this position.
  • Demonstrated knowledge and commitment to person-centered care.
  • Demonstrated commitment to the mission, vision and values of the Shepherd’s Care Foundation is essential in this position.
  • Some travel necessary between SCF sites and committee involvement.

Factors for success include strong knowledge or current practice standards, good assessments skills, great communication skills and the ability to lead a multi-disciplinary team

Submit resume online via this posting.  Apply by completing application and uploading cover letter/resume.   Vulnerable Sector Check must be completed prior to start date.  We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.

Shepherd’s Care Foundation is "Dedicated to the Celebration of Life in a Caring, Christian Environment"