Program Manager – Kensington Village - Edmonton

Status: Open | Site: Edmonton Region - Edmonton, AB | Department: Management | Closing Date: Sep 27, 2019

 Program Manager 

Kensington Village  - Edmonton

 Do you love working with seniors?  Are you a health care professional looking for your next growth opportunity working for a leader in seniors care?  If you are, we would like to talk to you about our need for health professionals to join our expanding operations.  At Shepherd’s Care Foundation (SCF) person-centered care is the foundation for all we do in providing care and other human services.  All persons are treated with dignity and respect in each and every interaction.  Working for SCF requires the highest standards of personal behavior and ethics as outlined in our Code of Conduct and Behaviour Standards. 


 More than just a job, our Program Manager position is an opportunity to provide leadership and direction to make a significant difference in seniors’ lives. This is also an opportunity to refocus, revitalize and re-establish the aging-in-place care concept within the community.  

Reporting to the Director of Care, the Program Manager is a key member of Shepherd’s Care Foundation Management Team. This position provides leadership to their assigned program and/or campus while acting as a liaison for corporate initiatives, policies, procedures, operations and systems, as well as direct service delivery. The Program Manager ensures compliance with all relevant legislation, codes and regulations and maintains operations within budgetary and fiscal requirements. While remaining compliant with Continuing Care Health Service Standards, accommodation standards, employment and safety-related statutes, legislation, codes and regulations, the Program Manager supports residents in an environment that promotes a state of wellness, independence and person-centered care.

The Program Manager provides overall direction and hands-on leadership in the day-to-day nursing and site operational practices while managing employees and support staff on site. Experience  planning developing, implementing, evaluating and carrying out nursing care and other operational services while ensuring compliance with relevant standards of care and legislative and code requirements is key to success in this role.   


  • Coordinates and monitors the work activities and resources of assigned care services to achieve  quality resident care and overall corporate plans and objectives;
  • Utilizes critical thinking, problem solving and decision making skills to provide competent, person centered care;
  • Participates in the development of plans, objectives and strategies for care services which are aligned with overall organizational strategic directions.  Evaluates the performance of the care services through agreed upon objectives and measures;
  • Develops, recommends, implements and coordinates clinical  care services and operational policies, procedures and programs in collaboration with appropriate team members, physicians, interdisciplinary team and other stakeholders;
  • Plans, develops, implements, and evaluates clinical care services  in accordance with evidence-based practices;  
  • Ensures consistency in programs and practices in resident care services;
  • Ensures that the  resident care team  complies with the organizational policies and procedures, continuing care health service standards, accommodation standards, relevant legislation and regulations, accreditation standards and regional health authority requirements;
  • Responds, investigates and reviews concerns and complaints from residents, families and staff in accordance with the concern resolution process;
  • Investigates and reviews all unusual  incidents, critical incidents  and medication incidents utilizing the “root cause analysis process ” to ensure corrective action is implemented;
  • Promotes a “Just Culture” environment by utilizing remedial strategies to deal with employees’ performance and disciplinary problems or other human resource issues;
  • Demonstrates  knowledge and understanding in the delegation of direct resident care to  regulated and non-regulated care providers;
  • Responsible for the human resource functions of recruitment, transfer, performance management, discipline and termination in consultation with the Director of Care and Human Resources;
  • Maintains collective agreement compliance and  effective ongoing working relationships with unions;
  • Monitors employee sick time, preventable absenteeism and Workers’ Compensation utilization to ensure effective use of resources;
  • Participates in annual department budget preparation and ensures cost-effective use of  resources;
  • Promotes a safe work environment for residents, family members, co-workers and self.  Reports unsafe conditions within the living and working environment. Takes required action to decrease the risk of injury immediately and/or notify the DOC of the concern.  Ensures investigation and follow up in respect to any unusual incidents, near misses, complaints or reports of safety concerns;
  • Represents and participates in corporate, site and external committees and professional committees as appropriate;
  • Participates in performance measurement to achieve continuous quality improvement.  Analyzes available data for  planning/monitoring purposes;
  • Maintains an ongoing program of personal learning in order to maintain own competence.  Seeks to benefit from opportunities for professional development and continuing education;
  • Promotes educational opportunities, mentorshipand leadership development for the  staff;
  • Acts as a mentor and coach to staff;
  • Actively demonstrates, supports, promotes and implements the mission, vision, values, behavior standards and strategic directions of the Foundation. 


  • Registered Nurse with current membership in good standing with CARNA. Gerontology Certificate is preferred.
  • A minimum of five years of progressively responsible work experience at a supervisory or management level in long term care or related field. A combination of education and experience in gerontology, dementia care, nursing administration, long term care, assisted living or equivalent will considered. 
  • Demonstrated skills in leadership, communication, teamwork, performance management, concern resolution process and customer service.
  • Initiative and the ability to work independently to resolve issues
  • An innate drive and ambition to work through change and ambiguity by reframing
  • Able to identify opportunities for improvement and achieve results in the best interests of the resident, the family, the facility and the organization.
  • A collaborative supervision and management style with demonstrated competence in delegation and creating an empowered team. 
  • Strong organizational, computer and presentation skills.
  • Awareness of accident and injury prevention, hazard identification and control; adherence to safe work practices and procedures is essential in this position.
  • Demonstrated knowledge and commitment to person-centered care.
  • Demonstrated commitment to the mission, vision and values of the Shepherd’s Care Foundation is essential in this position.
  • Some travel necessary between SCFsites and committee involvement. 

 Please note: The successful applicant will be required to obtain a clear vulnerable sector check and provide proof of licensure.                                                        

Apply by completing application and uploading cover letter/resume.  A Vulnerable Sector Check is required to be completed prior to start date.

We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.

"Living Life in a Caring Christian Environment"